St. Andrews Health Campus received the President’s Award or Platinum Award for excellence at the Trilogy Health Services 2014 Spring Meeting, which was held April 22-24 in Nashville, Tennessee. The award was based on customer satisfaction results from a semi-annual survey that is sent to residents’ family members.
St. Andrews Health Campus received recognition for customer satisfaction scores in staff attitude, quality of nursing care, food quality, activity programming and appearance/cleanliness.
Executive director Gwen Reverman said, “We are excited and pleased to receive such great recognition. We value the fact that our customers have given us their stamp of approval. Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible. I feel very fortunate to lead such a wonderful team of health care professionals.”
Companywide, over 82 surveys were mailed to family members and other responsible parties and nearly 50 percent were returned. Results were compared to the campus’ past performance as well as to the performance of other Trilogy facilities.
St. Andrews Health Campus is a Trilogy Health Services community offering a full range of personalized senior living services including rehab to home, long-term care, adult day services, assisted living and memory care. Persons wanting more information may call 812-934-5090 or visit the Web site www.trilogyhs.com/campuses/st-andrews-health-campus.